20 Pros and Cons of Cornerstone Veterinary Software

The pros of Cornerstone Veterinary Software are its seamless integration with diagnostic equipment, Idexx labs, and paperless capabilities. Additionally, it offers customizable templates for medical records, improving business practices and task completion.

The cons of Cornerstone Veterinary Software are its steep learning curve and non-intuitive user interface that complicate initial setup. Furthermore, it requires ongoing education and has expensive hardware support, complicating performance management.


  • Cornerstone Veterinary Software offers robust integration with diagnostic equipment and Idexx labs, enhancing practice management efficiency.
  • The software features customizable medical record templates and user-friendly design, but users may experience occasional glitches after updates.
  • Customer support variability can impact user satisfaction, though there are dedicated training resources to maximize software utilization.
  • Flexible pricing and a learning curve for new users are notable, with options to ease the transition through dedicated training time.
Pros of Cornerstone Veterinary SoftwareCons of Cornerstone Veterinary Software
Integration with diagnostic equipmentSteep learning curve
Customizable templates for recordsNot intuitive user interface
Good customer supportComplicated setup process
Advanced report featuresOngoing education required
Capability to go paperlessExpensive hardware support
Enhances business-oriented practicesComplex performance management templates
Reduction in task errorsComplicated performance task process
Extensive training resourcesLimited customization in areas
Scalability for growing practicesInitial cost and ongoing fees
Continuous updates and improvementsSignificant investment in training

Pros of Cornerstone Veterinary Software

  1. Integration with diagnostic equipment and Idexx labs: Cornerstone Veterinary Software seamlessly integrates with various diagnostic equipment and Idexx labs, which streamlines the process of obtaining and analyzing diagnostic data. This integration allows for more efficient patient care and a smoother workflow within veterinary practices.
  2. Customizable templates for medical records: The software offers customizable templates for medical records, allowing veterinarians to tailor the documentation to meet the specific needs of their practice and patients. This flexibility enhances the quality of patient care by ensuring that all pertinent information is easily accessible and well-organized.
  3. Good customer support: Cornerstone provides excellent customer support with specialists available by phone, live chat, or email. This accessibility ensures that any issues or questions can be quickly addressed, minimizing downtime and improving the overall user experience.
  4. Advanced report features: The software’s report features are robust, enabling practices to generate detailed reports that can assist with clinical decisions, track business performance, and improve operational efficiency. This functionality is crucial for maintaining a successful veterinary practice.
  5. Capability to go paperless: Cornerstone Veterinary Software supports a paperless practice environment, which not only reduces the environmental impact but also increases efficiency by eliminating the need for physical file storage and management. This feature facilitates a more organized and accessible way of managing patient records.
  6. Enhancement of business-oriented practices: The software is designed not only with patient care in mind but also to improve business-oriented practices. Features like inventory management, billing, and scheduling are integrated to help manage the financial and administrative aspects of a veterinary practice effectively.
  7. Reduction in task completion errors: By automating and streamlining various processes, the software helps decrease the chances of tasks being left uncompleted or handled incorrectly. This leads to improved operational efficiency and a reduction in errors, contributing to higher standards of patient care.
  8. Extensive training resources: Although the learning curve is steep, Cornerstone Veterinary Software offers comprehensive training resources. This ongoing education ensures that users can fully leverage the software’s capabilities, ultimately enhancing the efficiency and effectiveness of their practice.
  9. Scalability for growing practices: The software’s wide range of features and customizable options make it scalable for practices of all sizes. As a practice grows, Cornerstone Veterinary Software can adapt to changing needs, supporting expansion and evolution without the need for switching to a different system.
  10. Continuous updates and improvements: Cornerstone Veterinary Software is regularly updated to incorporate the latest technological advancements and user feedback. This commitment to improvement ensures that veterinary practices have access to the most up-to-date tools and features to provide the best possible care to their patients.

Cons of Cornerstone Veterinary Software

  1. Steep learning curve: Many users find the software to have a steep learning curve, making it challenging for new users to quickly become proficient. This can lead to frustration and delays as staff members require more time to familiarize themselves with the system.
  2. Not intuitive user interface: The user interface of Cornerstone Veterinary Software is often described as not intuitive, which can complicate navigation and utilization of the software’s features. This lack of intuitiveness can hinder the efficiency of veterinary practice operations.
  3. Complicated setup process: Setting up Cornerstone Veterinary Software can be complicated, requiring significant time and effort. This complexity can be a barrier for veterinary practices looking to transition to Cornerstone, potentially delaying the benefits of its implementation.
  4. Ongoing education is required: To fully utilize all the features and updates of Cornerstone Veterinary Software, ongoing education is necessary. This requirement for continuous learning can be a strain on resources, especially for smaller practices with limited staff.
  5. Expensive hardware support: The cost of hardware support for Cornerstone Veterinary Software can be expensive, adding a significant expense for veterinary practices. This cost can be a considerable burden, especially for smaller or newly established clinics.
  6. Complex performance management templates: The software’s performance management templates are complicated, which can make it difficult for practices to effectively track and improve staff performance. This complexity can limit the usefulness of these templates in managing and enhancing practice operations.
  7. Complicated performance management task process: Similarly, the process for managing performance tasks within the software is complicated, which can impede the efficient management of staff tasks and responsibilities. This can lead to inefficiencies and decreased productivity in the practice.
  8. Limited customization in certain areas: While the software offers customizable medical record templates, there are areas where customization options are limited. This lack of flexibility can restrict a practice’s ability to tailor the software fully to its specific needs and preferences.
  9. Initial cost and ongoing fees: The initial cost of purchasing Cornerstone Veterinary Software, along with ongoing fees for updates and support, can be high. This financial investment may be prohibitive for smaller practices or those with tight budgets.
  10. Requires significant investment in training: Due to its complexity and the need for ongoing education, Cornerstone Veterinary Software requires a significant investment in training for staff members. This not only involves financial costs but also time that could otherwise be spent on patient care or other productive activities.
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Key Features

Cornerstone Veterinary Software is equipped with a suite of key features designed to optimize veterinary practices, including customizable medical record templates and direct lab result integration for efficient record-keeping. This innovative software solution addresses the critical need for streamlined operations within veterinary clinics, enabling practitioners to access, update, and manage patient and client information with unprecedented ease and accuracy. The direct integration of lab results from Idexx labs further eliminates the dependency on paper-based processes, thereby enhancing operational efficiency and reducing the margin for error.

Additionally, the software’s diagnostic integration capability is a significant advancement in veterinary practice management. By automating the inclusion of diagnostic results into patient records, Cornerstone Veterinary Software ensures that all relevant data is readily accessible, facilitating more informed decision-making and ultimately, better patient care.

The commitment to continuously improving the inventory module with each software release demonstrates an understanding of the evolving needs of veterinary practices, aiming to offer superior inventory management capabilities. These key features collectively contribute to a more efficient, effective, and streamlined workflow, positioning Cornerstone Veterinary Software as an invaluable tool for veterinary professionals.

User Experience

optimizing digital interactions creatively

Building on its robust suite of features, the user experience offered by Cornerstone Veterinary Software significantly contributes to its appeal among veterinary professionals. The software’s design and functionality are centered around the needs of veterinary clinics, emphasizing ease of use and efficient management of client and patient information. Cornerstone’s interface has been repeatedly praised for its user-friendly nature, which not only facilitates a quick learning curve for new users but also ensures that daily tasks are carried out with minimal fuss.

Here are three key aspects of the user experience with Cornerstone Veterinary Software:

  1. Ease of Navigation: Users can quickly access all necessary information on clients and patients from a single screen, streamlining the workflow and enhancing productivity.
  2. User-Friendly Design: The software’s intuitive design and features like Vet Connect and automated note finalization contribute to a smooth user experience, making routine tasks more manageable.
  3. Occasional Glitches: Despite its strengths, some users have reported encountering glitches, particularly after software updates, which can temporarily disrupt the seamless navigation of the program.
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In essence, while Cornerstone Veterinary Software offers a largely positive user experience, it is not without its occasional challenges.

Integration Capabilities

enhanced integration functionality available

A key feature that sets Cornerstone Veterinary Software apart is its robust integration capabilities with diagnostic equipment and Idexx labs, significantly streamlining clinic operations. This seamless connection not only enhances the efficiency of veterinary clinics but also ensures that crucial diagnostic data is directly incorporated into the patient’s medical records. Users have expressed high satisfaction with how these integrations allow for the customization of medical record templates, which in turn streamlines workflow and improves the overall efficiency of practice management.

Moreover, the ability to view client and patient information on a single screen is a standout feature that saves valuable time and improves the user experience. This consolidation of data, facilitated by Cornerstone’s integration capabilities, ensures that critical information is readily accessible, thereby expediting decision-making processes.

Additionally, automatic features such as lab result imports play a crucial role in reducing manual data entry errors, further enhancing the reliability and accuracy of patient records. While users have noted occasional glitches following software updates, the overall sentiment remains positive, with many praising the integration capabilities of Cornerstone Veterinary Software for their significant contributions to enhancing practice management.

Customer Support

Turning our attention to customer support, it’s essential to evaluate the facets that significantly impact user satisfaction with Cornerstone Veterinary Software.

This includes examining support response times, the availability and quality of training and resources, and the efficiency of problem resolution.

These elements are pivotal in shaping the overall experience and effectiveness of the software for its users.

Support Response Times

One critical aspect of user satisfaction with Cornerstone Veterinary Software is the variability in customer support response times. Users have highlighted how receiving swift and efficient assistance from Idexx’s customer support team significantly enhances their overall experience with the software. The prompt resolution of queries not only addresses immediate issues but also ensures that veterinary practices can maximize the utilization of the software, thereby avoiding any potential disruptions to their operations.

  1. Variability in Response Times: Some users report quick solutions, while others may experience delays.
  2. Impact on User Satisfaction: Prompt support is directly linked to higher user satisfaction and a better overall experience with Cornerstone Veterinary Software.
  3. Maximizing Software Utilization: Efficient support responses are crucial for resolving issues quickly, ensuring uninterrupted software use in veterinary practices.

Training and Resources

Beyond support response times, Cornerstone Veterinary Software enhances user experience through comprehensive training and resources. The software offers an array of educational tools, including webinars, online tutorials, and live training sessions, designed to cater to the diverse needs of its users. These training materials are meticulously crafted to cover the spectrum of the software’s capabilities, from basic functionalities to advanced features, ensuring users of all expertise levels can maximize the software’s potential.

Additionally, Cornerstone provides robust customer support through various channels like phone, email, and chat, complemented by a knowledge base and community forums. Here, users can find answers to common questions and troubleshoot issues independently, fostering a supportive and resourceful user community. While customer support reviews are mixed, the availability and variety of training and resources reflect Cornerstone’s commitment to user empowerment and satisfaction.

Problem Resolution Efficiency

Efficient problem resolution is a hallmark of Cornerstone Veterinary Software’s customer support, ensuring users experience minimal disruption in their operations. The dedication of the Idexx customer support team is evident in the swift and effective handling of queries and issues. This aspect of customer service has received high praise from users, who appreciate the quick turnaround times and thorough assistance provided during setup, training, and beyond.

  1. Rapid Query Resolution: Users consistently report speedy responses to inquiries, significantly reducing downtime.
  2. Exceptional Support: Idexx’s customer and technical support teams are highly valued for their effective and efficient problem-solving capabilities.
  3. Dedicated Team: The customer support team’s responsiveness and dedication to resolving issues promptly are frequently highlighted by users, ensuring a smooth operational flow.
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Pricing Structure

flexible pricing options available

Cornerstone Veterinary Software provides a flexible pricing structure, designed to accommodate a variety of clinic sizes and needs through customizable options including monthly subscriptions and additional feature modules. This approach allows veterinary practices to select a package that best fits their operational scale and budgetary constraints, ensuring they only pay for what they need. The software’s versatility in pricing is particularly appealing to clinics of all sizes, from small practices to larger hospitals, offering them the ability to scale services as they grow.

Pricing tiers are determined by the number of users and the range of features a clinic wishes to implement. This tiered structure ensures that smaller clinics aren’t priced out of accessing high-quality veterinary software, while larger practices can opt for more comprehensive plans that include advanced functionalities. Furthermore, Cornerstone Veterinary Software may provide a free trial or demo, giving potential users a risk-free opportunity to evaluate the software’s capabilities before making a financial commitment.

It’s important for interested parties to directly contact Cornerstone Veterinary Software for detailed pricing information. This direct inquiry can provide a clearer understanding of the costs associated with each pricing plan, including any additional fees for extra features or third-party integrations, ensuring that veterinary practices can make an informed decision tailored to their specific needs.

Learning Curve

navigating new challenges together

Adapting to Cornerstone Veterinary Software involves a learning curve for new users, primarily due to its comprehensive suite of features. The software’s extensive capabilities, while powerful, can initially seem daunting to those unfamiliar with the system. This complexity is a double-edged sword; on one hand, it allows for a wide range of functions to support veterinary practices comprehensively. On the other, it necessitates a period of adjustment and learning for new users.

To navigate this learning curve efficiently, several strategies have been identified by current users:

  1. Dedicated Training Time: Allocating specific time for training can significantly ease the transition. New users need this investment in time to explore and understand the depth of features available.
  2. Utilize Help Features and Support: Cornerstone offers a variety of help features and phone support. Leveraging these resources can answer immediate questions and provide guidance, speeding up the learning process.
  3. Continuous Training for New Employees: Establishing a training protocol for new hires ensures that they can navigate the software efficiently from the start, maintaining the practice’s operational efficiency.

Market Comparison

After considering the learning curve associated with Cornerstone Veterinary Software, it is essential to evaluate how it compares to other software options in the market, such as DaySmart Vet. Cornerstone Veterinary Software has garnered an overall rating of 4.1 based on 160 user reviews, while DaySmart Vet has achieved a slightly higher score of 4.5 out of 5 from 134 reviews. This suggests a generally favorable reception for both products among users, albeit with a slight edge for DaySmart Vet in terms of user satisfaction.

Notably, Cornerstone’s strong suit includes its robust integration capabilities with diagnostic equipment and lab results, a feature highly valued by its users. In contrast, DaySmart Vet is appreciated for its seamless connection with Idexx products and lab equipment, alongside its customizable software that includes automatic options.

Both software solutions are designed to streamline veterinary clinic operations; Cornerstone offers a color-coded appointment system to enhance workflow, whereas DaySmart Vet emphasizes its user-friendly interface that facilitates easier learning for new staff. However, both platforms share areas for improvement, including the absence of wellness plan options and challenges related to manual input and user interfaces, which can lead to missed charges and operational inefficiencies.


In conclusion, Cornerstone Veterinary Software exhibits a dichotomy of strengths and weaknesses.

Its key features, including excellent customer service, daily planner functionality, and seamless diagnostic equipment integration, are commendable.

However, issues such as the absence of wellness plan options and occasional compatibility challenges cannot be overlooked.

Despite the software’s flexible and customizable nature, the presence of glitches and potential slowdowns due to add-ons raises concerns.

Therefore, while Cornerstone offers robust features and efficiency benefits, users may face difficulties with inventory management and encounter certain limitations.